Terms of Service
Last updated: 19 October 2026
These terms apply when you use DocRevisa ("the service", "we", "us") at docrevisa.com. By using the service, creating an account or buying a document check, you agree to them. If you don't agree, please don't use the service.
1. Who runs DocRevisa
DocRevisa is run by its two founders, individuals based in Türkiye. Before we take payments, this section will give the full legal name, address and tax details of the business that provides the service. You can reach us at hello@docrevisa.com, or at support@docrevisa.com for help with a check or your account.
2. What DocRevisa is
DocRevisa is self-service software. It is automated: no person reviews your documents or your answers.
- Checklists. It shows the documents that a government authority has published for a visa or residence-permit route, based on your nationality, destination and situation, with a link to each official source.
- Document check. When you upload a document, it is read on your own device and compared with the published rules for your route and with your other documents (for example dates, amounts, validity and names). Only documents you upload are checked.
- Report. It lists what is present, what needs attention and what is missing, with what you can do about each item.
- Application buddy. An AI assistant that explains your checklist and report (see section 5).
3. What DocRevisa is not
- Not immigration or legal advice. We are not a law firm, an immigration consultancy or a registered agent. Nothing on this site is legal advice for your situation.
- Not a government service. We are not affiliated with, endorsed by, or acting for any embassy, consulate or immigration authority. We do not fill in, submit or file anything on your behalf.
- Not a prediction. A result (present, needs attention, missing, or a grade such as "Strong" or "Weak") is not a probability or forecast of whether your application will be approved. Officers decide on grounds we cannot see.
4. Accuracy and your responsibility
We take every requirement from an official government publication and show the date we checked it. Requirements change, and official pages sometimes lag behind the rules, so always confirm the current requirements with the official authority before you apply.
The document reader can misread a document, especially a blurry photo. Check what it found and correct it before you confirm: the check relies on what you confirm. Each report is personal: it is built from your own answers and documents, so it can differ from someone else's on the same route and should not be passed on as advice. You are responsible for your application and the documents you submit.
5. The application buddy (AI)
The application buddy is an artificial-intelligence system. Its answers are generated by a large language model (from OpenAI or Google Gemini) and are limited to the official requirements for your route, your answers and your check results. It can still make mistakes, so check important points against the official source linked on your checklist. It is not legal advice. Please don't type passport numbers, account numbers or other sensitive details into the chat.
6. Prices and payment
The checklists are free. The document check is paid: the price is shown before you pay and includes any VAT or sales tax that applies. One purchase covers one application (one route): the document check, the full report, the application buddy, and one free re-check within 30 days. A family check covers the family members on it (up to 5 people, or 6 or more) travelling together on one route, and gives each of them the same.
Payments are handled by our payment provider. Where it acts as the seller of record (merchant of record), it sells the service to you on our behalf and handles payment, tax and your receipt under its own terms; these terms still govern your use of DocRevisa. We never see or store your card details.
7. Your right to cancel and refunds
If you paid for a document check and haven't run it yet, you can cancel and get a full refund within 14 days of paying: email billing@docrevisa.com from the address you paid with.
When you run the check, you ask us to provide it straight away. The check is digital and delivered immediately, so once it has run, the right to cancel ends, as consumer law allows for digital services delivered at your request (including the EU Consumer Rights Directive and Türkiye's Distance Contracts Regulation). If something on our side stopped the check from working, we will refund you. None of this limits any other right to a refund that the law where you live gives you.
8. Accounts
You don't need an account to use the free checklists. To create an account or buy a check, you must be 18 or older; a parent or guardian can run a check for a child. Use an email address you control, keep your password private, and tell us if you think someone else has used your account. You are responsible for activity under your account. You can delete your account at any time from My Account, Settings. We may suspend an account that breaks these terms.
9. Acceptable use
Don't use the service to copy, scrape or resell our requirement data in bulk; to attack, overload or probe our systems; to upload someone else's documents without their permission; to try to make the application buddy produce anything unrelated to your application; or for anything unlawful.
10. Intellectual property
The DocRevisa name, website, software, design and our selection and presentation of requirement data belong to us. Official texts we link to belong to their publishers. You may use the service and your reports for your own application, but not copy or commercially reuse the service or its data.
11. Availability and changes to the service
We work to keep DocRevisa available and accurate, but we can't promise it will always be available or error-free. We may change, add or remove features. If we stop offering a paid check you have bought and not yet used, we will refund it.
12. Limitation of liability
The service is provided "as is". To the extent the law allows, we are not liable for any visa or permit refusal, delay, lost fees, travel costs or other outcome connected to your use of the service, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms limits or excludes liability that cannot be limited by law, including liability for intent or gross negligence, for death or personal injury, or under your statutory consumer rights.
13. Complaints and disputes
If something goes wrong, please email support@docrevisa.com first and we will try to put it right. If you are a consumer in Türkiye, you can also apply to a Consumer Arbitration Committee (Tüketici Hakem Heyeti) or Consumer Court within the legal limits. If you live in the EU or UK, you can use the consumer bodies and courts of your country.
14. Governing law
These terms are governed by the laws of the Republic of Türkiye. That doesn't take away any protection you have under the mandatory consumer law of the country you live in.
15. Changes to these terms
We may update these terms as the service changes. For an important change, we will email account holders before it takes effect. The date at the top shows the latest version. If you keep using the service after a change takes effect, the new terms apply; if you don't agree, you can stop using the service and delete your account.
16. Contact
General questions: hello@docrevisa.com. Help: support@docrevisa.com. Payments and refunds: billing@docrevisa.com. Personal data: privacy@docrevisa.com.