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Frequently asked questions

 

Is DocRevisa affiliated with any government or embassy?

No. We're an independent reference tool. We read the same requirement pages a government authority publishes and organize them clearly. We don't file, submit, or speak on anyone's behalf.

Do you store the documents I check?

No. If you upload a document, it's read on your own device, in your browser, and the file is never sent to us. You confirm what it found. If you're signed in and choose to keep them, we save only those confirmed facts (document type, dates, amounts, page count) for 30 days, so a re-check doesn't need a new upload, and you can delete them anytime from My Account. Your saved check also records whether each line was present, weak or missing.

Can you tell me if my visa will be approved?

No, and we deliberately don't try. We show a completeness score (how much of the published paperwork is present and correct), never a probability or prediction of approval. Immigration officers weigh things we can't see or model.

Where do your requirements come from?

Every requirement links to the specific official government page or document it was read from, with the date we checked it. If a government hasn't published something, we say so rather than guess.

What if a requirement has changed since you checked it?

It can happen. Government pages don't always update the moment a rule changes. Always confirm current requirements with the official authority before you submit. We show the date each source was checked so you can judge for yourself.

How much does it cost?

Finding your route and seeing its checklist is free. The document check against your own paperwork, the full report, and the application buddy cost $9.99 per application. A family check, for family members travelling together on the same short-stay route, costs $20 for up to 5 people or $25 for 6 or more. The price is shown before you pay, and it includes one free re-check within 30 days.

Can I get a refund?

Yes, if you haven't run the check you paid for: email billing@docrevisa.com within 14 days of paying, from the address you paid with. Once the check has been run, the fee isn't refundable unless something on our side stopped it working. The Terms have the details.

Is the application buddy an AI?

Yes. The buddy is an AI assistant (it uses a model from OpenAI or Google's Gemini), not a person. It only answers from the official requirements for your route, your answers and your check results, and it says when something isn't covered. It can still make mistakes, so check important points against the official source linked on your checklist. Nothing you type is stored by us.

Do I need an account?

No. You can see the requirements and run a check without one. With a free account, checks you run while signed in are saved, so you can come back and re-check later. You can change your email or password under My Account > Settings, reset a forgotten password from the log-in page, and delete your account and everything in it from Settings.

Which countries do you cover?

You can check from any of 250 countries and territories. Visitor-visa requirements cover almost every country in the world, and student and work residence permits cover most of them. Where we haven't researched a route yet, we say so instead of guessing.

How do I get in touch?

Pick the address that fits and it reaches the right place. We read every message.